Consumer Financial Protection Bureau Program to Assist Consumers

The Consumer Financial Protection Bureau (CFPB) has created a program to help consumers find answers on consumer financial products and services and respond to consumer complaints regarding the business practices of banks and other institutions supervised by the CFPB.

Consumer Response is currently handling complaints and inquiries related to:

• Credit cards

• Mortgages

• Federal Reserve-regulated financial institutions with assets of $10 billion and greater

In addition, the CFPB offers referral services to the HOPE™ hotline for homeowners who are behind on their mortgage and in need of help, and to the independent consultant managing intake for the Independent Foreclosure Review process.

For more information, please go to: www.consumerfinance.gov or call my office at (800) 964-4699.